Terms and Conditions

Last Updated: June 2026

Welcome to VelouraLuxeCloset. By visiting our website, contacting us, or purchasing from us, you agree to the following Terms and Conditions. Please read them carefully before using our website or placing an order.

Business Information

Business Name: VelouraLuxeCloset
Owner Name: Natasha Khadam
Business Type: Online Fashion & Lifestyle Store
Location: Pakistan
Email: natashakhadam05@gmail.com
Phone: 03065250464

Use of Website

This website is provided for customers to view our products, contact us, and make inquiries about orders or product availability. You agree to use this website only for lawful purposes and not to misuse, damage, or interfere with the website.

Product Information

We try our best to provide accurate product details, descriptions, prices, and images. However, product colors, sizes, or appearance may slightly vary due to lighting, screen settings, or product availability.

VelouraLuxeCloset reserves the right to update product information, prices, or availability at any time without prior notice.

Orders

When a customer places an order or sends an inquiry, they must provide correct and complete information, including name, contact number, and delivery details where required.

VelouraLuxeCloset reserves the right to accept, reject, or cancel any order if the information provided is incomplete, incorrect, or if the product is unavailable.

Payments

Customers must complete payment according to the payment method agreed at the time of order. Orders may be processed after payment confirmation, depending on the agreed order process.

VelouraLuxeCloset does not ask customers to share sensitive payment information publicly.

Shipping and Delivery

Delivery time may vary depending on the customer’s location, product availability, courier service, or other external factors. We will try our best to provide clear delivery information when an order is confirmed.

Customers are responsible for providing correct delivery details. VelouraLuxeCloset will not be responsible for delivery issues caused by incorrect or incomplete customer information.

Returns and Refunds

Returns, refunds, and exchanges are handled according to our Refund Policy. Customers should contact us within the stated return period if they receive a damaged, defective, incorrect, or significantly different item.

Please review our Refund Policy for full details.

Customer Responsibilities

Customers are responsible for:

Providing accurate contact and order details
Reading product descriptions before ordering
Contacting us in time for order, return, or refund issues
Using our website and services lawfully

Intellectual Property

All website content, including business name, text, product images, layout, and branding used on this website belongs to VelouraLuxeCloset or is used for business display purposes. Website content may not be copied, reused, or reproduced without permission.

Limitation of Liability

VelouraLuxeCloset will try to provide accurate information and reliable service. However, we are not responsible for losses caused by website errors, technical issues, courier delays, customer-provided incorrect information, or circumstances outside our control.

Third-Party Services

Our website may use third-party services such as payment providers, delivery services, website hosting, or external links. VelouraLuxeCloset is not responsible for the policies, actions, or content of third-party services.

Privacy

Customer information is handled according to our Privacy Policy. Please review our Privacy Policy to understand how customer information may be collected, used, and protected.