Refund Policy

Last Updated: June 2026

Thank you for shopping with VelouraLuxeCloset. We want our customers to have a clear and reliable shopping experience. This Refund Policy explains how refunds, returns, and exchanges are handled.

Business Information

Business Name: VelouraLuxeCloset
Owner Name: Natasha Khadam
Business Type: Online Fashion & Lifestyle Store
Location: Pakistan
Email: natashakhadam05@gmail.com
Phone: 03065250464

Returns and Refunds

Customers may request a return or refund if the item received is damaged, defective, incorrect, or significantly different from the product description.

To request a return or refund, customers must contact us within 7 days of receiving the item.

Return Conditions

To be eligible for a return, the item must be:

  • Unused and unworn
  • In the same condition as received
  • With original packaging, tags, or labels if applicable
  • Supported with order details or proof of purchase

Items that are used, damaged by the customer, washed, altered, or returned without proper packaging may not be accepted for a refund.

Non-Refundable Items

The following items may not be eligible for refund:

  • Used or worn items
  • Items damaged after delivery
  • Items returned after the return period
  • Sale or clearance items, unless defective
  • Products without proof of purchase

Refund Process

Once we receive and inspect the returned item, we will inform the customer about the refund approval status.

If approved, the refund will be processed through the original payment method or another agreed method. Processing time may vary depending on the payment provider or bank.

Exchange Policy

If a customer receives a damaged, defective, or incorrect item, we may offer an exchange depending on product availability.

If the same item is not available, we may offer a replacement option or refund.

Shipping Costs

Return shipping costs may be the responsibility of the customer unless the item received was damaged, defective, or incorrect.

Original shipping charges may not be refundable unless the refund is due to an error from our side.

Order Cancellation

Customers may request order cancellation before the order is processed or shipped. Once an order has been shipped, it may no longer be eligible for cancellation.

Contact Us

For refund, return, or exchange requests, please contact us:

Email: natashakhadam05@gmail.com
Phone: 03065250464
Location: Pakistan