Shipping Policy

Last Updated: June 2026

Thank you for shopping with VelouraLuxeCloset. This Shipping Policy explains how we process, ship, and deliver customer orders.

Business Information

Business Name: VelouraLuxeCloset
Owner Name: Natasha Khadam
Business Type: Online Fashion & Lifestyle Store
Location: Pakistan
Email: natashakhadam05@gmail.com
Phone: 03065250464

Order Processing

Orders are processed after confirmation of product availability, customer details, and payment where applicable.

Order processing time may vary depending on product availability, order confirmation, and business working hours.

Shipping Time

Estimated delivery time may vary depending on the customer’s location, courier service, weather conditions, public holidays, or other external factors.

We try our best to ship confirmed orders as soon as possible and provide customers with delivery updates when available.

Shipping Charges

Shipping charges may vary depending on the delivery location, order size, product weight, and courier service.

Any applicable shipping charges will be communicated to the customer before or during order confirmation.

Delivery Information

Customers are responsible for providing complete and correct delivery details, including name, phone number, address, and any required delivery instructions.

VelouraLuxeCloset will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or unreachable customer information.

Courier and Delivery Partners

We may use third-party courier or delivery services to ship customer orders. Delivery time and service availability may depend on the courier company and customer location.

VelouraLuxeCloset is not responsible for courier delays caused by circumstances outside our control.

Delayed or Missing Orders

If your order is delayed or you have not received your package within the expected time, please contact us with your order details.

We will try our best to assist you and check the delivery status with the courier service where possible.

Damaged or Incorrect Items

If you receive a damaged, defective, incorrect, or significantly different item, please contact us as soon as possible with order details and product pictures.

Such cases will be handled according to our Refund Policy.